Texas Health Resources Supervisor Patient Navigation in Dallas, Texas
Texas Health Organizations for Physicians (THOP), a member of Texas Health Resources, is in search of a Patient Navigation Supervisor.
Location: Arlington, TX. There may be minimal travel throughout the DFW area.
REQUIRED MINIMUM EDUCATION:
Associates degree and 2 years supervisory experience, or 2 years related experience plus 2 years supervisory experience in lieu of degree.
REQUIRED MINIMUM EXPERIENCE:
Two (2) years patient navigation experience is required. Experience with coaching and conducting performance appraisals of direct reports, interviewing and hiring strongly desired
Excellent communication skills (listening, verbal, written), utilize program initiatives to guide decisions, support employees by auditing for accuracy and production standards, planning and organizational skills with a high degree of detail, computer literate with extensive software proficiency covering wide variety of applications (SalesForce, EMR, Flowcast, web-based insurance verifications programs) , problem solving skills, goal driven leader who maintains a productive climate who motivates and coaches employees to meet high performance standards, decision making skills.
JOB RESPONSIBILITIES: (including, but not limited to)
Supervise operation of navigators to meet production and quality standards at highest level. Monitor referral queues for production within quality, timeliness, and accuracy parameters. Coach and motivate employees to meet performance expectations.
Conduct interviews, provide coaching and training within HR and departmental guidelines. Maintain appropriate staff levels and create action plan to support additional employees as needed to provide highest level of completed referrals.
Monitor referral queues for volume and manage coverage during peak levels through shifting of current employees to reduce/minimize potential backlog and provide coverage during PTO/Holidays as needed.
Communicate scheduled and timely information to provide opportunities for successful deployment of department and zone initiatives, reporting changes and for presenting new action plans. Develop opportunities to strengthen communication between Patient Navigators, clinic staff and Patient Navigation leadership.
Evaluate new clinics for inclusion in Patient Navigation program. Provide feedback and action plan based on space, referral volume, insurance panel size and mix, and number of providers. Review current Patient Navigation clinics
quarterly to maintain appropriate Navigator levels to cover new providers, practice growth and referral volume.
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures, and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence
Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.