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Texas Health Resources Application System Analyst - HTM in Arlington, Texas

Application System Analyst

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We are looking for a qualified Application System Analyst like you to join our Texas Health family.

Position Highlights:

  • Work location: This position is remote with occasional meetings in the Arlington Corporate office. Must live in the DFW, Texas area.

  • Department: Clinical Engineering

  • Work hours: Full Time (40 Hours); Day Shift; Monday – Friday, 7:00am-3:30pm or 08:00 4:30 PM

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here.



  • H.S. Diploma or Equivalent required and

  • Associate’s degree in Healthcare Technology, Information management, Clinical, Business required (2 years of experience administering an enterprise-wide, multi-tier ServiceNow/CA or related system in lieu of Associate's Degree) required.


  • 2 years of administering an enterprise-wide, multi-tier ServiceNow/CA or related system - with Associate's Degree required or,

  • 4 years administering an enterprise-wide, multi-tier ServiceNow/CA or related system - no Associate's Degree required

  • Experience working directly with customers to understand their business needs and facilitate the translation of those business needs into a set of systematic specifications for configuration in ServiceNow required and,

  • Experience with application patch and version upgrades and implementing related best practices preferred.

  • Biomed experience strongly preferred or

  • Experience with Service Now strongly preferred.

Licenses and Certifications

  • IT-ILC - IT Infrastructure Library Certification within 12 months of hire required.

Position Responsibilities: Under the direction of HTM management, this position is responsible for supporting applications and systems used by HTM employees, with emphasis on the HTM Service Management system (ServiceNow and ZingBox). Perform enterprise technology security device support and analysis.

  • Ongoing maintenance and support of CMMS applications.

  • Participation in all phases of application life cycle.

  • Build in applications to meet user requirements for new and optimized workflows in designated applications and systems.

  • Diagnosis of failures encountered in application software and related technologies.

  • Participation in the resolution of problems and issues associated with installed applications and related information technologies.

  • Change control, testing, and validating of system upgrades and enhancements.

  • Communicate with customers, project team and vendors in a timely manner, with minimal supervision, in the analysis and design of business and critical requirements for new and optimized applications and system workflows, as well as ensuring secure and stable architectures are in place.

  • Supply Chain Sub-Competency (SCM acumen, business insights, and tech savvy).


  • Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality.

  • Ability to develop test plans and execute test cases with careful attention to accuracy and detail.

  • Understanding of relational database management systems, stored procedures, and queries.

  • Organization skills, ability to work under pressure, communication skills, problem resolution skills, good customer service attitude, self starting and ability to work alone.

  • Ability to travel from site to site.

Why Texas Health: As a Texas Health employee you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.