Texas Health Resources Director Security Clinics, Ambulatory Centers, Community Care and Virtual Healthcare Services in Arlington, Texas
Clinics, Ambulatory Centers, Community Care and Virtual Healthcare Services (CACV)
The Director of Security for Clinics, Ambulatory Centers, Community Care and Virtual Healthcare Services (CACV) reports directly to the VP of Police and Security Services and provides the strategic leadership to effectively direct and manage the Texas Health Security Program for all 300+ CACV locations and all Texas Health community and home-based healthcare service delivery. This includes the Texas Health Physicians Group (THPG) clinics and Breeze urgent care locations, as well as other ambulatory clinics such as sports medicine, that are not part of THPG. Incumbent also has responsibility for developing the strategy and plan to provide security support to Texas Health corporate facilities.
Responsible for the team that is expected to establish a robust CACV security posture while simultaneously creating a welcoming and safe healing and working environment for Texas Health's patients, visitors, and staff. Incumbent provides direct supervision and leadership for a team of regional program managers and indirect supervision and leadership to a team of uniformed security officers supporting CACV while working closely and collaboratively with the Texas Health Chief of Police who directly supervises those officers. Incumbent also develops and supports the security program at corporate facilities through supervision of a program manager and in collaboration with the Chief of Police for police and uniformed officer resources. Incumbent also closely collaborates with the Security Directors who lead the Systems and Technology, and the Programs areas of the Police and Security organization to ensure the appropriate security assets and resources are applied within the CACV and Corporate Security programs establishing a robust security posture while simultaneously creating a welcoming and safe healing and working environment for Texas Health's patients, visitors, and staff.
Develops effective senior level working relationships with key CACV and corporate leaders. Jointly establishes organizational performance indicators and expectations. Intervenes appropriately when conditions pose an immediate threat to life, health, or property.
Develops and implements policies and programs that reduce security risks and create a safe and secure environment for patients, visitors, and staff. Incumbent develops and maintains a service-based culture among departmental staff and contractors that support the organization's operations, with the goal of the Police and Security Team serving as Texas Health's "Ambassadors" and becoming a differentiator for the organization.
Plans and directs the Security Program and the activities of staff and contracted resources for the Texas Health CACV areas of responsibility in alignment with the organization-wide vision set by executive leadership. Develops, implements, and manages the strategic and tactical planning for the security services provided to CACV and corporate security locations, and to staff delivering healthcare services in the community and patients' homes. Ensures alignment of security services with the business objectives of the organizations supported. Ensures all security service delivery and actions comply with legal and regulatory requirements. Represents security on relevant Threat Assessment Teams, committees, and working groups.
Works collaboratively with the Texas Health Chief of Police to ensure uniformed police and security officers supporting CACV operations perform effectively, are properly deployed, and meet the needs of CACV constituents. In coordination with the Chief of Police, develops business plans for, and maintains public relations with municipal authorities, local public safety departments, high-level law enforcement, and intelligence and private sector counterparts. Works with the Chief of Police to direct the relationships with on-site law enforcement officers, contracted off-duty law enforcement officers, and patient monitoring officers. Coordinates any on-site activity of the Secret Service, FBI, and other federal agencies as needed. Briefs senior leadership on the status of security issues.
Develops and implements policies, procedures, standards, training, and methods for identifying and protecting the following from unauthorized disclosure, misuse, theft, assault, vandalism, tampering, sabotage, or loss:
Operations or material.
Develops and manages business critical projects and programs with significant financial, reputational and/or legal impact. Develops and documents standards for measuring efficiency and effectiveness of security operations. Plans, develops, and implements procedures to obtain, maintain, secure, analyze, account for, and provide information from assessment reports. Manages complex security improvement projects across business units.
Manages the activities and provides leadership direction to the professional, technical and support staff within the group. In collaboration with HR, directs, leads, and coordinates security investigations, including, but not limited to, employee behaviors/actions, public safety, and drug theft. Appropriately informs the VP Police and Security Services of the status of security investigations and effectively collaborates with Legal, Compliance, and the Texas Health Chief of Police as necessary. Conducts risk assessments and ensures ongoing monitoring of community activity.
Work Location : Arlington, TX
H.S. Diploma or equivalent required
Bachelor's Degree Engineering, Technology, Criminal Justice, or relevant field required
4 additional years relevant work experience in lieu of a degree is required
8 years to include 5 years of progressive leadership experience and 3 years of Healthcare Security and/or Corporate Security experience with a Bachelors degree required.
Or, 12 years to include 5 years of progressive leadership experience and 3 years of Healthcare Security and/or Corporate Security experience without a Bachelors degree required
Licenses and Certifications
DL - Drivers License required upon hire
Advanced Training/Certification in the Security and Safety Field preferred upon hire
CHSS - Certified Healthcare Security Supervisor IAHSS preferred within 18 months of hire
ASIS - Certified Protection Professional preferred within 18 months of hire
Working knowledge of industry standards, or the ability to learn them, in areas including, but not limited to:
State and federal criminal and civil codes
The State of Texas Commission on Law Enforcement
The Texas Department of Public Safety.
Experience in system integration and managing security technology resources through Genetec or other security technology platforms.
Experience in identifying, onboarding, and implementing technology solutions that streamline operations, standardize systems, or provide cost savings while reducing organizational risk.
Establish and maintain excellent communications.
Manage outcomes through others, including staff who are not direct reports.
Exercise a high degree of initiative, judgment, and discretion.
Give oral presentations to executive audiences.
Deal with ambiguity.
Plan (e.g., set objectives and goals, adjust for necessary change, evaluate results, etc.).
Be patient, member, and customer focused.
Build consensus among individuals and work groups.
Research, collect, maintain, and analyze data.
Analyze and develop creative and workable solutions to risk-related business situations.
Maintain a high degree of confidentiality.
Organize and prioritize multiple tasks.
Be flexible in duties and work hours.
Operate standard office equipment and software. Working Knowledge of Power BI, Tableau, or other data analytics software.
Local 30% Travel to Texas Health locations in North Texas
Why Texas Health?
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.
Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!
We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!
As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
Here are a few of our recent awards:
· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)
· Becker's Healthcare 2023 list of 150 top places to work in healthcare
· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)
· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)
· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®
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