Texas Health Resources EVP Zone Operations Leader in Arlington, Texas


The SE Zone Chief Operations Leader will have the following responsibilities and duties:

Transformative Growth and Value Creation:

•Deploy the capacity to improve the health of populations, and install monitoring mechanisms and continuous improvement processes to improve value. Develop a culture of shared leadership to more actively engage physicians in leading the organization with shared responsibilities and accountability.

•Deploy and execute system and zone strategies and tactics to integrate and grow the assets and services (all points of care) within the zone including THPG, SWHR Physician Network and other affiliated and independent physicians, and other contracted partners (e.g., SCA, Envision, LHC), and Texas Health Aetna within the zone.

•Assure the achievement of top-decile performance in patient experience and clinical outcomes throughout the system. Progressively improve operational leadership, enhancing and accelerating clinical integration.

•Execute and deploy system strategies and tactics that result in the tighter integration of owned/managed/joint ventured hospitals and outpatient and support services in multiple service settings. Execute and deploy strategies and tactics that result in tighter integration of employed and independent and hospital based physicians; and the integration of physicians and facilities. Execute and deploy tactics to integrate contracted and joint ventured partners in the pre and post acute settings into a seamless continuum of care and information for patients and their physicians.

•Participate in the development of overarching system strategies and measures of success.

•Develop, in conjunction with system leaders, integrated and forward-looking 3-5 year plans for the zone in line with Texas Health’s 10 year strategy. This includes acquiring and communicating competitor and market intelligence.

•Drive execution of business growth of assets and services in the zone in line with system Business Development priorities.

•Manage the execution of zone 3-5 year plans and apply a portfolio management approach across assets within Texas Health system – including strategic partners to achieve financial outcomes.

•Execute strategies and tactics by system joint ventures and contracted partners to achieve financial and clinical outcomes.

•Sustain operational transformation performance (e.g., HOI)

•Deliver coordinated patient care across the entire continuum of services within the zone.

•Lead the initial development of assigned service lines across the system.

Exceptional Care and Culture of Excellence:

•Deploy and execute system tactics to transform the culture and style of engagement with physicians, becoming more supportive inviting to physicians of diverse backgrounds and forms of practice.

•Assure that the capability to share clinical and business information between management, physicians, hospitals and other care partners is in place to improve the continuity and value of care delivered. Assure process management literacy is widespread in all settings of care. Continuously improve and refine the successful implementation of accountable, coordinated care, and assure that external partners perform their function in the care cycle according to standards and requirements.

•Fully engage physicians and operational leaders, nurses and other care givers in redesigning and delivering coordinated patient care across the entire continuum of care settings to eliminate waste, decrease cost; improve quality and safety and satisfaction. Assure appropriate participation in design sessions from clinicians in the zone.

•Achieve financial, clinical, quality and safety targets for hospitals, physician practices and ambulatory services as adopted by THR in the annual and long term horizons. These targets will include a balance, but at a minimum address revenue, margin, market share, clinical outcomes and patient safety. It is the intention of THR to grow the market share of a financially strong and vibrant system while improving quality and safety at a reasonable cost. Manages clinical service lines in the zone.

•Executes and deploys strategies and tactics adopted by organized system wide service lines within the zone.

•Provides input to the development of these strategies and tactics. In major service lines where system structures are not in place, and in conjunction with system strategic services, plan the coordination and deployment of resources, access points, settings and providers within the zone.

•Assume system-wide role in select service line management, driving growth and clinical outcomes in assigned service lines across the system.

•Engage physicians and care team members with shared responsibility and accountability for exceptional care within the zone

•Sustain Reliable Care Blueprinting.

•Increase accountability and shared leadership across the continuum of services in the zone

•Integrate joint ventures and other contracted partners into a seamless continuum of care across the zone

Consumer Focus:

•Deploys tactics developed by physicians, service line leaders, and system support services to improve the ease of use of the full continuum of services for physicians, patients and their families. Regularly monitor metrics of processes and satisfaction to assure improvement, achievement and sustainment of high level performance.

•Provide input into the design of system portfolio of products and services, including service lines, in coordination with functional leaders and the Chief Experience Officer.

•Provide input into the design of the consumer experience within the zone and across the Texas Health system including the JOC, Texas Health Aetna and other joint ventures and contracted partners.

•Execute on delivery of the consumer and care team experience.

Position Summary:

•The dyad is responsible for execution of system strategies, tactics and action plans.

•The dyad is jointly responsible for leading the zone’s transformation and evolution to a patient centered, population health managed, physician partnered, clinically integrated accountable organization.

•The dyad are members of the senior leadership team. As such, they participate in the development of overarching system strategies and measures of success. Participation in strategic development includes how to attract and deploy key talent, information systems solutions, design process for care models, the brand experience, innovations, medical staff and physician engagement models, standards of care, population and disease management approaches.

•The dyad is responsible for acquiring and communicating competitor and market intelligence; local operations and governance; accelerating the identification and spread of better practices; deploying tactics that support system strategies; reducing variation, improving ease of use and integrating and deploying system standard practices and processes.

•The dyad should inspire understanding and execution of a culture of shared leadership and accountability across the continuum of services. They should be high energy champions.

Professional Experience/Qualifications

Masters degree in Health Administration or other health related field, Management, or Business. Diplomat or Fellow in the American College of Healthcare Executives preferred. Progressive administrative/operations experience for a minimum of ten years with at least five years in a complex multiple facility hospital organization and/or integrated delivery network is required. The ideal candidate will also possess experience in the pre / post acute care settings. Must have knowledge and understanding of issues facing the delivery of healthcare across the continuum of services.

Entity Information:

Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.

Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures, and counts more than 5,500 physicians with active staff privileges at its hospitals.

At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.