Texas Health Resources Insurance (Medical) Verification Specialist - Patient Access Intake Center (PAIC) in Arlington, Texas

Insurance (Medical) Verification Specialist

Texas Health Resources – Patient Access Intake Center (PAIC) is currently seeking to hire a full time Insurance (Medical) Verification Specialist.

The address is 500 E. Border Street, Arlington, TX 76010.

Salary range is $14.37/hour – Maximum: $21.74/hour – based on relevant experience.

Work Schedule

  • Full Time; 40 hours/week.

  • Monday - Friday, 12:00pm - 8:30pm, occasional Holidays and Saturdays.

  • Must be available for a 2-week training period, Monday - Friday 9:00am - 5:30pm.

Job Description

  • Completes verification and pre-certification processes for pre-admitted/admitted/discharged patient accounts in compliance with productivity and accuracy requirements set forth by Patient Access leadership.

  • Communicates with patients, Utilization Review, Financial Counselors, etc. regarding out of network coverage, inactive benefits, or items requiring special attention.

  • Utilizes tools such as VoiCert, PixCert, Monitored Call, NEBO, ECARE, etc. to complete verifications, precertification, and notifications as required and ensure the system maxims revenue for the account.

  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.

  • Completes other duties as assigned.

Why Texas Health Resources

Texas Health Highlights

2018 FORTUNE Magazine’s “100 Best Companies to Work For®” (4 th year in a row)

2018 Becker's Healthcare "150 Great Places to Work in Healthcare" (4 th year in a row)

2018 Employees’ Choice “Best Places to Work” by Glassdoor



The ideal candidate will possess the following qualifications

  • High School diploma or equivalent required.

  • 1 year of experience in healthcare field, customer service, telemarketing, or call center environment required.

  • Working knowledge of Medical Terminology required.

  • Insurance (Medical) verification knowledge preferred.

  • Knowledge of the medical pre-certifications and authorization process preferred.

  • Certified Health Access Associate (CHAA) certification preferred upon hire.


  • Requires good written, oral, and telephone communication skills.

  • Requires knowledge of general office equipment, PC’s and associated software packages.

  • Ability to type 35 WPM corrected for errors preferred.

  • General knowledge of medical terminology preferred.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.