Texas Health Resources Patient Account Representative II - Collections in Arlington, Texas
Patient Account Rep II
Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified Patient Account Rep II like you to join our Texas Health family.
Work location: 500 E Border St, Arlington, TX 76010
Work environment: Remote Contact Center – onsite training may be required
Work hours: Full-time, 40 hours weekly, Mon-Fri 8am-5pm
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.”
We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.
High School Diploma or equivalent (REQUIRED)
2 Years related Hospital Collections experience (REQUIRED)
Medicare/Managed Medicare Collections experience (PREFERRED)
Computer skills required in Advanced word processing, spreadsheets, and graphic skills. Ability to organize and coordinate workflow as well as meeting deadlines. Must possess excellent communication, problem solving documentation, training and customer service skills. Must be familiar with organizing, managing workflow and ability to absorb and retain details.
Verify validity of account balances by researching, reviewing and ensuring accuracy of payment and adjustment posting.
Contact payors, networks, patients, employers and other responsible parties to acquire timely and accurate/expected payment on assigned Accounts Receivable inventory.
Use payor specific contracts terms to resolve claims that are in process or have a payment variance.
Take necessary steps needed to acquire and provide information needed for claims that have a zero payment.
Refer claims that have a clinical denial to the Denials team for review and follow-up.
Process rebills and other system actions, as needed.
Understand and apply appropriate system discounts.
Enter all communications regarding patient accounts in the host system.
Accounts should be worked daily, with an emphasis on quality and resolution.
Worklists should be stratified to ensure high dollar and/or aged accounts are the top priority, with the overall goal of resolving assigned inventory each week.
Focus on Service
Provide excellent service when dealing with payors, patients, employers, management, hospital staff and other parties within and outside of THR.
Communication should be clear, concise and professional.
Requests should be addressed timely, with the goal of completion within 3 days to avoid delinquency.
Requests deemed as "escalated" should receive immediate attention.
Identify and resolve problems related to payor contracts and reimbursement in a timely manner.
Inform Business Operations Supervisor, Manager and/or Payor Champion of any potential trends that might delay accurate payment (via appropriate mechanism - spreadsheet, email, etc...)
Recommend accounts for placement with an outside collection/legal vendor when appropriate resolution is not obtained timely.
Compliance with THR policies and procedures. Complete assigned tasks in a timely and effective manner.
Why Texas Health?
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make it a great place to work.
Here are a few of our recent awards:
2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)
Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)
“America’s Best Employers for Diversity” list by Forbes
A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.
Do you still have questions or concerns? Feel free to email your questions to firstname.lastname@example.org .
Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.