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Texas Health Resources Salesforce Administrator - Digital Experience in Arlington, Texas

Salesforce Administrator II

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified Salesforce Administrator like you to join our Texas Health family.

Position Highlights

  • Work location: Remote – Must live in Texas or be willing to relocate to Texas.

  • Work environment: Digital Experience

  • Work hours: Monday-Friday, 40 hours per week, 8am-5pm

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here.

Qualifications

Education

  • Bachelor's Degree- Computer Science, Information Technology, Business, (4 years relevant experience in lieu of a degree) required and,

Experience

  • 3 years of relevant work experience to include: 3 years Salesforce Administration experience and 1 year experience with Agile software development methodologies & sprint/scrum processes required and,

  • Deep understanding of roles, profiles, sharing rules, permission sets, and the Salesforce security model preferred and,

  • Knowledgeable in workflow rules, field updates, email alerts, validation rules, process builder, and other Salesforce automation tools

  • Knowledge of Health Cloud preferred.

Licenses and Certifications

  • Salesforce Administrator Certification upon hire highly preferred.

Position Responsibilities The Administrator Salesforce II position will perform daily administration and support for THR's enterprise Salesforce platform, including but not limited to: Marketing Cloud, Service Cloud, Health Cloud and PExA accelerator. Duties include but are not limited to: user and account maintenance, profiles and roles, customization of objects, fields (including formula fields), record types, page layouts, workflow rules, business administrator support and validations. They will also be building complex reports, dashboards and using data management tools like data loader and import wizards to maintain accurate data.

  • Responsible for the THR Salesforce daily administration that will include configuration, development, integration, customization and support of the THR enterprise Salesforce cloud environment, including but not limited to: Health Cloud, Service Cloud, Marketing Cloud, VCC PExA accelerator app and other THR developed apps

  • Manage all administrative functions related to Salesforce and related business systems.

  • Serve as a resource person in areas of user support, data management, dashboards, and reporting.

  • Perform routine SFDC platform administration, user access, operational support, maintenance, and system configuration as defined through business stakeholders. • Maintain and update standard operating procedures, as needed.

  • Provide application users with technical support

  • Participate in change management efforts to implement better practices, new processes & improvements in overall performance.

  • Analyze and manage workflow rules, data validation and system triggers on the SF platform

  • Coordinates activities with the various THR Business administrators.

  • Assist with integrations between Salesforce and various other platforms

  • Work closely with other team members to develop/implement business rules, update database functionality, and resolve integration issues in a comprehensive, timely manner

  • Review and maintain service desk tickets related to managed systems.

  • Responsible for issue resolutions and root cause analysis of assigned tickets.

  • Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate

  • Maintain and ensure enforcement of administrative access, security policies and procedures.

  • Work closely with cross-function stakeholders in developing projects.

  • Analyze and advise stakeholders on process improvements and reengineering opportunities.

  • Assist cross-functionality to implement new or enhanced features to improve processes.

  • Assist the Salesforce architects and assigned contractors in the evaluation scope of Salesforce requests across all segments of the organization.

  • Participate in assigned activities related to Salesforce Cloud upgrades.

  • Assist in planning and coordinating testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments

  • Participate in training and/or training development

  • Participate in development of test plans

  • Develop and maintain documentation, diagrams, surveys, and workflows.

  • Responds to on-call outages as necessary. Planning and administrative skills

  • Participates in the Change Management Board activities as appropriate

  • Participates in a fast-paced agile scrum team.

  • Participates in the evolution of team best practices, standards and policies.

  • Works largely self-directed, with only appropriate guidance from leadership.

  • Responds to customer issues in a timely manner.

  • Assists in communications with customers, project team and vendors in a timely manner and escalates issues and risks appropriately.

  • Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload issues in a timely manner.

  • Provides timely and accurate status reports.

  • Enters work time appropriately and on time into the ITS application systems.

  • Performs other duties as assigned.

Skills: Ability to accomplish projects within specified deadlines. Ability to effectively interface with technical and nontechnical staff at all organizational levels. Knowledge about Agile Project management methodology. Experience with JIRA and ServiceNow Service Desk tools a plus, Strong background with data management tools like data loader and import wizards. Capable of building complex reports and dashboards. Skilled problem solver with the drive to follow issues through to completion. Excellent communication, interpersonal skills and a customer-friendly attitude. Must be comfortable communicating and supporting employees at all levels of the organization. Self-motivated and ability to work independently, as well as part of a team, on multiple projects

Why Texas Health As an Texas employee you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make this a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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