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Texas Health Resources Senior Consultant Patient Experience in Arlington, Texas

Senior Consultant Patient Experience

We’re looking for qualified an Access Services Analyst like you to join our Texas Health family.

Position Highlights

  • Work location: THR Corporate, 613 E Lamar Blvd, Arlington Texas 76011. Responsible for traveling to other entities as needed.

  • Work environment: Allied Health Management

  • Work hours: Full Time- Monday-Friday, 8:00am-5:00pm

  • Salary range: $37.00 - $56.75 per hour (based on relevant experience)

Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.

Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.

At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.



  • Bachelor’s Degree in Business, healthcare, or related field required.


  • 5 years of experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores required.


  • SSGBC – Six Sigma Green Belt Certification Upon Hire Preferred

  • CPXP – Certified Patient Experience Institute Preferred

Position Responsibilities: The Sr. PFX Consultant will support the successful deployment of patient experience strategic improvements. This role works under direction of System Director, Patient and Family Experience in close collaboration with Texas Health leaders to meet the consumer experience goals and objectives of Texas Health, and serve as mentor and advance support of the staff and system leadership. This role will support onsite teams and utilizes performance improvement and change management strategies to drive improvement as defined by the actualization of Consumer Focus goals. In addition, the Sr Consultant Patient Expereince will:

  • Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.

  • Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health’s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system, including Texas Health Physicians Group, to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive site and system performance as measured by the Consumer Focus KPI. Applies patient experience evidence-based knowledge of performance improvement, survey instruments and methodology to work.

  • Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams’ work in relation to patient experience outcomes and supports integration of process improvements across system.

  • Serves as a subject matter expert in facilitating patient experience initiatives and support PFX Consultants in daily assignments, with the intent of driving goal performance at all levels of the organization.

  • Other duties and functions as may be assigned.


Must have excellent communication and presentation skills – written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources.

Why Texas Health: As a Texas Health employee you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.