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Texas Health Resources THR COO Virtual Care Ctr & Delivry in Arlington, Texas

Texas Health is seeking a dynamic, experienced healthcare administrator/operations leader who is passionate about transforming the future of healthcare to serve as the Chief Operating Officer of the Virtual Care Center (VCC), Virtual Care Delivery. This role will work closely with (as the second half of the dyad) the Chief Nursing Officer of the VCC, Virtual Care Delivery.

As the COO, VCC, Virtual Care Delivery, this position will be the front-line operations lead interfacing with clinical and non-clinical leaders to support care delivery in the virtual advanced care at home model, working closely with the VCC, Virtual Care Delivery Chief Nursing Officer. Overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals are just some of the key aspects of this position. Relationship management, creative operational problem-solving and waking up each day with the sole intent of helping transform how healthcare is provided to patients and consumers are some of the key aspects for this role. The ideal candidate will be as passionate about transformative virtual care solutions as they are about providing an exceptional quality and experience for every patient.

The COO VCC, Virtual Care Delivery has the following duties and responsibilities:

  • Responsible for overseeing daily business/operational activities and operational excellence in delivery of the virtual hospital.

  • Partners with the CNO, VCC, Virtual Care Delivery on clinical program development, administrative oversight (e.g., provider schedules, training), operational procedures and monitoring in support of exceptional, safe care delivery.

  • Holds P&L responsibility for the virtual Hospital operations.

  • Drives efforts to maximize admissions into the program through awareness efforts, data trends, etc. in partnership with patient acquisition/referral key stakeholders (e.g., Emergency Department Leadership, Case Management)

  • Accountable as the point of contact and escalation to track cross-department, cross-process or cross-service issues and facilitate closure through coordination of appropriate resources, both internal and external (but typically non-clinical).

  • Overall responsibility for (i) the initial implementation (including contracting and operational workflow development) of supply chain partners in the Acute Rapid Response network of service providers (e.g., Infusion Services, Skilled Nursing, Paramedics, Phlebotomy, etc), (ii) supporting all payor-required credentialing activities of the supply chain partners for individual markets and (iii) the ongoing maintenance (e.g., adding, dropping, and supporting partners) of the network in the relevant geography.

  • Manages the Rapid Response Services to address supply chain issues and optimize supply chain performance and utilization.

  • Oversees key operational, financial and outcome metrics for the virtual hospital (volumes, patient experience, bed capacity used, model savings, margin etc.) with assistance from finance and analytic teams. Sets targets, create forecasts, and drives action plans to achieve results.

  • Drives the execution of the virtual hospital strategic success objectives (volume and outcomes achievement) and growth plan (e.g., expansion of catchment sites and geographies) in partnership with Chief Nursing Officer, Medical Director and other health system leaders.

  • Develops strong relationships with virtual hospital providers and nursing team, program sponsors, and other key stakeholders at multiple levels within the organization.

  • Models’ leadership that espouses professionalism and collaboration, a spirit of inquiry, establishing a culture that promotes and values collegiality, safety, efficiency and a deep commitment to patients and their families at its core.

  • Drives the execution of the Diabetes Wellness Center strategic success objectives (volumes and outcomes achievement) and growth plan (e.g., continued product development, expansion of services, payor/employer contracts)

Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. This role requires the ability to solve problems, think outside-the-box, and be resourceful; must be result-oriented, a quick learner and self-starter. The requirements listed below are representative of the knowledge, skill, and/or ability required to build THR's culture for action.

Professional Experience/Qualifications:

  • Master’s degree in healthcare administration, Business Administration, or relevant field. required

  • Bachelor’s degree in healthcare administration, Business Administration, or relevant field required

  • 10 years professional acumen with a minimum of 5 years’ experience as leader of a healthcare delivery system (e.g. hospital/practice administration leadership position, general manager, COO, CEO or leadership role) required.

  • Clinical qualifications/background preferred.

  • Knowledge of health system clinical operations required.

  • Innovative thinker capable of solution-oriented, creative problem solving with a passion for hands-on execution.

  • Demonstrated ability to deal with fast-paced, team-oriented, often changing and dynamic work environment.

  • Demonstrated excellence with provider relations/communications.

  • Ability to work comfortably in organizational ambiguity and lead process innovation to provide clarity for teams and other stakeholders.

  • Excellent organizational, presentation and communication skills, both verbal and written.

  • Independent, self-starter who knows how/when to use effective issue resolution and escalation management skills.

  • Demonstrated proficiency in Microsoft Office tools including Outlook, Word, Excel, PowerPoint and Visio (or comparable workflow design application).

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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