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Texas Health Resources Virtual Care Center (VCC) Data Administrator - Customer Relations Management in Arlington, Texas

Texas Health Resources seeks to hire a Virtual Care Center (VCC) Data Administrator to work full time in their Customer Relations Management Department.

The address is 500 East Border Street, Arlington, TX 76010.

Salary range is Minimum $39.29/hr. to Maximum $59.87/hr. – based on relevant experience

Work Schedule:

  • Full Time; 1 st Shift

Job Description:

As Virtual Care Center (VCC) Data Administrator on the Customer Relationship Management (CRM) team with Texas Health Virtual Care Center, you will have an integral role in creating and maintaining integrated and contextual experiences on the Salesforce platform that enable meaningful consumer engagements with the Texas Health Virtual Care Center. To accomplish this work, you will collaborate closely with Integrated Experience, Marketing and other internal stakeholders - and external partners as needed - to complete development projects and tasks that fulfill business goals, support VCC objectives and meet consumer expectations. You will also monitor and maintain the performance of certain Salesforce platform components as related to the operations of the Virtual Care Center.

Essential Functions:

Serve as owner/lead of Salesforce Health Cloud and/or Service Cloud as related to Virtual Care Center initiatives.

  • Document and maintain best practices, project standards, procedures, application, quality objectives and "lessons learned;" ensure that applications systems are developed in a way that complies with architectural/development standards and established methodologies and practices.

  • Work with enterprise and technical architects to provide a consensus-based enterprise solution that is scalable, adaptable and aligned with organizational goals.

  • Map business requirements to technical requirements.

  • Support reporting, analytics and full attribution as available through Salesforce ecosystem.

  • Manage upgrades and implementations of Salesforce solution.

Manage performance of Salesforce Health Cloud and/or Service Cloud

  • Manage data as appropriate in Health Cloud and/or Service cloud to support strategic initiatives.

  • Monitor performance of Salesforce Health Cloud and/or Service Cloud as impacts marketing and Brand Experience campaigns; troubleshoot and report issues as required.

  • Develop, maintain and troubleshoot interfaces between Health Cloud and/or Service Cloud and other systems.

  • Collaborate and partner with vendors and colleagues as needed to resolve technical issues and implement solutions.

Collaborate with colleagues and vendors for optimization of platform

  • Work with colleagues to build knowledge and skills in specific areas of expertise through training and mentoring.

  • Work with digital and data team as appropriate.

  • Provide hands-on technical support to colleagues and/or content owners and publishers.

Qualifications

The ideal candidate will possess the following qualifications:

  • Bachelor's Degree Business Administration, Computer Science, Information Services, or related field required or 4 years additional relevant work experience in lieu of a degree.

  • 5 years’ experience with Bachelor’s degree to include: 3 years of experience with Health Cloud and/or Service Cloud AND 2 years of experience with omnichannel communications. Or

  • 9 years’ experience without degree to include: 3 years of experience with Health Cloud and/or Service Cloud And 6 years of experience with omnichannel communications.

  • Healthcare industry experience preferred

Licenses and Certifications:

  • Salesforce Administrator Certification or Salesforce Developer Certification preferred

Skills:

  • Proficiency with Salesforce (Health Cloud and/or Service Cloud), including both out-of-the-box configurations and customizations via code.

  • Experience with integration/middleware platforms such as Mulesoft.

  • Ability to trouble shoot and perform performance tuning on all layers of Health Cloud and/or Service Cloud.

  • Ability to identify, analyze, and resolve business issues through solution-oriented projects.

  • Ability to rapidly learn technical and business concepts.

  • Ability to multi-task and perform effectively under pressure.

  • Ability to prioritize and escalate customer issues as required.

  • Ability to design, maintain, and optimize business processes, as well as integrate business processes across disparate systems.

  • Experience with Continuous Integration (CI) practices a plus.

  • Excellent communication skills (listening, oral, and written communications); able to convey technical information to nontechnical audience in an understandable way.

Why Texas Health Resources?

Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.

Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.

At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.

Texas Health Highlights:

  • Fortune 100 Best Companies to Work For® 2020 (#15) (6th year in a row)

  • Fortune's list of Best Workplaces in Health Care (#1)

  • Employees’ Choice “Best Places to Work” by Glassdoor (2018 and 2019

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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