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Texas Health Resources Back Office Supervisor- Dallas & Ducanville in Dallas, Texas

Back Office Supervisor- THPG

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified B ack Office Supervisors like you to join our Texas Health family.

Position Highlights

  • Work environment: Two Locations: 3920 W. Wheatland Rd Suite 140, Dallas Texas 75237, and 545 W. Wheatland Rd., Duncanville, Texas 75116

  • Work environment: Internal Medicine

  • Work hours: Full Time (40 Hour) Day Shift

  • Salary range: $17.52 - $29.70 per hour (based on relevant experience)

Texas Health Physicians Group (THPG) is a not-for-profit physician organization with more than 250 locations and 800 physicians, nurse practitioners and physician assistants dedicated to providing quality care in clinics and medical offices throughout North Texas.

Qualifications

Education

  • High School Diploma or Equivalent required And

  • Associate's Degree Business or healthcare related field preferred Or

  • Other Accredited school of practical nursing program LVN required Or

  • Other Accredited Certified Medical Assistant program CMA required

Experience

  • 1 year medical practice management or relevant clinic leadership experience required and

  • 4 years Medical Assistant or LVN experience required

Licenses and Certifications

  • Other CMA - Certified Medical Assistant upon hire required Or

  • LVN - Licensed Vocational Nurse upon hire required And

  • ACLS - Advanced Cardiac Life Support upon hire preferred Or

  • BCLS - Basic Cardiac Life Support upon hire preferred And

  • Other Additional specialty certifications if applicable upon hire required

Position Responsibilities Under general direction of the Practice Manager II (with 25 or more direct reports) or III, the Back Office Supervisor is responsible for directing, supervising and coordinating all daily administrative & clinical back office operations for a large practice. This will be performed in accordance with established policies, procedures and standards. This position may directly manage up to 15 staff.

In addition to the required qualifications, a successful Back Office Supervisor will

  • Supervises the workflow and workload of the team to ensure efficiency. Maintains staff schedules and adjusts schedules according to the volume needs of the department.

  • Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

  • Monitors staff’s time and attendance consistent with THR policies.

  • Assists Practice Manager with employee performance initiatives to include check ins. Provides input on employee discipline, coaching and improvement plans with the manager. Works with employees to correct deficiencies in performance or tasks. Handles employee complaints and grievances in collaboration with Practice Manager.

  • Assists Practice Manager with coordination of scheduling of clinical operations to ensure proper coverage of patient appointments and out-of-office calls.

  • Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

  • Serves as the first point of contact for patient and external customer complaints for clinical operations concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed.

  • Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

  • Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans.

  • May participate in multidisciplinary teams to improve patient care processes and outcomes.

  • Ensures exam rooms are prepared, cleaned and instruments are sterilized. Maintains equipment & disposes of contaminated items according to protocol. 5%

  • Perform other duties as assigned.

Why Texas Health At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THPG a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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