Texas Health Resources Patient Meal Services Supervisor in Dallas, Texas
Patient Meal Services Supervisor
We’re looking for qualified Patient Meal Services Supervisor like you to join our Texas Health family.
Work location: 8200 Walnut Hill Ln. TX 75231
Work hours: Full Time – 40 Hours, 6:00 AM – 7:30 PM
Rotating Weekend & Holidays
Salary range: $22.02/hr. Min. to $35.54/hr. Max – Based on relevant experience
Texas Health Presbyterian Hospital Dallas is an 898-bed, Magnet-designated hospital and recognized clinical program leader, having provided compassionate care to the residents of Dallas and surrounding communities since 1966. A full-service regional referral center, Texas Health Dallas has approximately 3,500 employees and 1,100 physicians on its medical staff, and offers a full range of services, including cancer care, cardiology, neurosciences, orthopedics, senior care, women's services and a renowned Level III neonatal intensive care unit. Texas Health Dallas has been recognized as a U.S. News and World Report Best Hospital in multiple specialties and is an accredited Cycle IV Chest Pain Center by the Society of Chest Pain Centers. The hospital is also a Bariatric Surgery Center of Excellence, a certified Emergency Stroke Care center and was named “Best Place to Have a Baby” in Dallas County in 2012.We invite you to join us in furthering your career and our accomplishments and philosophy of excellence.
• Bachelor’s Degree in Food Service Management, Nutrition Dietetics, Culinary, or related degree required.
• 2 years relevant food service experience in a high-volume restaurant, hospital, or other institution required.
• Meet and maintain all city, state and federal certification standards (i.e. registered food service manager) within 60 days of hire.
• RD – Registered Dietitian upon hire preferred.
• Previous healthcare experience preferred.
• Demonstrates strong leadership skills, effective communication skills, good organizational skills, and positive customer service skills.
• Must also demonstrate skills in making decisions in a fast-paced environment.
• Knowledge of therapeutic diets, diet allergies, and medical nutrition therapy.
In addition to the required qualifications, a successful Patient Meal Services Supervisor will
• Utilize advance knowledge of therapeutic diets, food allergies and medical nutrition therapy to uphold patient safety and satisfaction standards.
• Continuously ensuring employees are proficient with diet, food allergy, and food safety knowledge by evaluating, coaching, and holding staff accountable to set standards.
• Perform regular in-services with patient meal services and call center employees to increase nutrition related knowledge base of staff.
• Manage daily employee position assignments and flow of service for call center and patient meal tray delivery.
• Provide excellent customer service and service recovery.
• Perform applicable audits, and monitor trends in TrayMonitor and call center metrics.
• Proactively seeks continuous improvement opportunities to reduce call wait and delivery time.
• Make independent decisions that affect daily operations, staffing, projects in the work group and/or department, control costs, maintain/improve efficiencies, and improve patient satisfaction.
• Make critical decisions and provide guidance to employees and patients regarding nutrition related needs.
• Appropriately coach, train, mentor, reward, schedule, evaluate and counsel employees in patient meal services and call center.
• Hold employees accountable to performance and policy standards consistently and appropriately.
• Interview candidates and advise on new hire selections.
• Assists and ensure employees are up-to-date with mandatory positional requirements within the department, Employee Health, and Human Resources.
• Monitors department areas for compliance with food safety and sanitation standards.
• Proficient in HACCP standards and is able to educate staff members.
• Seeks resolution, communicates with leadership and follows through in a timely fashion for problems that arise with maintenance, information services, and environmental services.
• Communicates professionally and interactively with all patients and hospital personnel.
• Act as a nutrition resource by providing professional verbal, written, and electronic communications as needed.
• Maintain open and effective communication with all employees and leadership, including responding to all communication requests in a timely fashion.
• Performs other job duties as assigned by the Manager/Director.
Why Texas Health At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.
Here are a few of our recent awards:
2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)
Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)
“America’s Best Employers for Diversity” list by Forbes
A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.
Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.