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Texas Health Resources Medical Office Receptionist in Fort Worth, Texas

Medical Office Receptionist

We’re looking for a qualified Medical Office Receptionist like you to join our Texas Health family.

Position Highlights

  • Work location: Texas Health Fort Worth

  • Work environment: Radiology

  • Work hours: Full-time, shift hours will vary; Monday-Friday

  • Salary range: $16.18 - $26.92 per hour (based on relevant experience)

At Texas Health Physicians Group, we take seriously our mission to improve the health of those in our community. THPG includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

As part of the Texas Health family, we employ over 24,000 employees and are among the areas top five largest employers. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results. You belong here.


H.S. Diploma or Equivalent Req

1 Year experience in doctor’s office or outpatient medical clinic required

Microsoft Office proficiency

Reception of customers in person and on phone

  • Greets and receives all patients and visitors using service excellence standards in all interactions.

  • Relays messages and information to appropriate parties timely and accurately.

  • Acts as receptionist for department and manager

  • Announce arrival of patients to clinicians and escort patients when appropriate.

Scheduling of patient visits

  • Schedules new and follow up outpatient appointments for all patient types according to established procedures.

  • Completes check for medical necessity of scheduled tests and procedures and communicates discrepancies in coding or documentation to the appropriate parties.

Initial and ongoing insurance verification and certification for recurring or one-time only accounts

  • Coordinate accurate patient data to determine financial obligations.

  • Assist in obtaining and or updating verification/appropriate pre-certification for all applicable patients. Notify appropriate parties regarding coverage to include estimate, inadequate, denied, or reduced benefits.

  • Fax needed reports to payers maintaining patient confidentiality.

  • Accurate and timely data entry of verification/certification into patient management information systems.

Daily management of medical records

  • Prepares new patient charts with correct forms and patient identification.

  • Knowledge of requirements for chart completion and audit of records for completion.

  • Timely processing of interim requests for isolated pieces of records by payers, HIS, referral sources or other.

  • Preparing records for final coding and scanning and quality assurance of scanned records.

  • Management of record transitions between remote site and hospital Health Information Services Department.

  • Accurate labeling and filing charts for terminal record storage.

  • Accurate and timely retrieval of active and inactive records routinely and as requested.

  • Fax clinical documentation to referral sources according to established procedures.

Use of information systems and office equipment

  • Accurately and timely data entry into patient management, scheduling, point of service collections, insurance estimator, department databases and other THR information systems.

  • Appropriate knowledge of and use of THR intranet as resource for effective and efficient operations (e.g. SharePoint site for managed care to obtain current contracted rates).

  • Effectively and efficiently uses computers, printers, fax machines, copy machines, scanners and other office equipment and notifies appropriate parties if equipment is not functioning correctly or is broken.

  • Can perform routine maintenance on equipment such as paper filling, toner replacement, dusting keyboard and work area.

Collection of co-pays and co-insurance for ambulatory patients

  • Informs and reminds patient each visit of financial responsibility using service excellence strategies for customer relations. Makes collection arrangements or plan with each patient and facilitates Charity Application process for qualifying patients.

  • Uses payment estimator, information provided by verification specialist, and charges posted by clinical staff to calculate patient responsibility accurately.

  • Issues receipt using point of service collections software.

  • Accurately updates patient case management for amounts due and amounts collected.

Admission of patients

  • Verifies correct account information.

  • Obtains correct signatures on all admission forms.

  • Explains all HIPAA, advance directives and admission acknowledgement forms to patients.

Why Texas Health

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make it a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.