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Texas Health Resources Admissions Specialist PRN - Admitting Department in Plano, Texas

Admissions Specialist PRN

Admitting Department

Texas Health Presbyterian Plano

Are you looking for a rewarding career? We’re looking for qualified Admissions Specialist like you to join our Texas Health Presbyterian Plano family.

Position Highlights

Work location: Texas Health Presbyterian Plano, 6200 W Parker Rd., Plano, TX 75093.

Work environment: Admitting Department – Patient Access Services.

Work hours:

  • PRN/As needed. Non-benefitted.

  • Variable schedule, during day shifts within the department business hours between 5:00am to 5:00pm.

  • May required to work holidays and rotating Saturdays from 7:30am – 1:00pm.

  • Must be available to attend training/orientation initially for 4 weeks from Monday – Friday 8:00am – 5:00pm.

Salary range: $15.57/hour – Maximum: $25.08/hour, based on relevant experience. Plus, shift differentials between $1.00/hour - $2.00/hour, as applicable.

Texas Health Presbyterian Hospital of Plano is a 386-bed, Magnet-designated hospital and a recognized clinical leader, providing technologically advanced care to Plano, Frisco and surrounding communities since 1991. This full-service facility features a comprehensive range of specialties, including emergency medicine, cardiology, adult and adolescent behavioral health, state of the art surgical services and the only AACN Beacon Gold adult intensive care unit in the DFW area. Other accomplishments include:

  • Only health care facility in Collin County to have achieved both Level IV NICU and Level IV Maternal facility designation

  • A Level II Trauma facility

  • DNV-certified Comprehensive Stroke Program; also recognized by the American Heart Association with Gold Plus Target: Honor Roll elite status

  • Accredited by the Joint Commission in Hip and Knee Replacement, and as a Primary Heart Attack Center

  • The Cardiac Program has received the American Heart Association’s STEMI Receiving Center Gold Plus Award for two consecutive years, and the American College of Cardiology’s 2021 NCDR Platinum Performance Achievement Award for Chest Pain-MI Registry

  • Bariatric Surgery program is a Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP)

  • Oncology Program is accredited through the American College of Surgeons Commission on Cancer

Texas Health Plano has more than 1,700 employees and 1300 physicians in more than 65 specialties on its medical staff.


  • High School Diploma or Equivalent required.

  • Associates Degree preferred.

  • Compliance with CLIA regulations regarding foreign education equivalency required.


  • 1 (one) year related experience required.

  • 5 (five) years of customer service experience preferred.

  • 6 (six) months demonstrated knowledge of intermediate computer skills preferred.

  • 1 (one) year of healthcare, referral processing, scheduling experience preferred.

  • Patient Access Services/Patient Registration/Admissions Specialist experience in an acute care hospital setting highly preferred.

Licenses and Certifications:

  • CHAA - Certified Healthcare Access Associate upon hire preferred.

Skills & Abilities:

  • Requires good written, oral, and telephone communication skills.

  • Requires knowledge of general office equipment, PC’s and associated software packages.

  • Ability to type 35 WPM corrected for errors preferred.

  • General knowledge of medical terminology preferred.

  • Strong interpersonal communication and exceptional customer service skills.

  • Strong verbal and written communications with all levels of people; bi-lingual a plus.

  • Ability to type, spell, write, print legibly documentation and keyboarding skills.

  • Medical terminology, strong organizational Skills, ability to prioritize, follow protocols and standards.

  • Accurate, efficient, and dependable

  • Demonstrates good judgment.

  • Consults with others and shares knowledge.

Position Responsibilities

Texas Health Presbyterian Plano Admissions Specialists are responsible for providing an excellent patient healthcare experience at each Texas Health site, this candidate will obtain and verify patient demographics, review insurance benefits, prepare cost estimates, collect coins/copays, complete MSPQ as needed and accomplish patient education, regulatory requirements and all duties set forth in Patient Access Services. Proficient in all PAS areas, cross trained in multiple workflows, Promise Pal onboarding of new hires and extensive customer service.

Essential Functions

  • Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently.

  • Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures.

  • Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties. Maintains documentation of the same.

  • Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc. Prevents denials by ensuring timely notification of admission to insurance carriers.

  • Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.

  • Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership.

  • This position exemplifies exceptional customer service skills, personal warmth and patient engagement. Maintains professionalism, is discrete and offers solutions in anticipation of each patient’s needs. Greets every person verbally, with eye contact, and body language that is welcoming and friendly. Gives total attention to patient and listens to what the patient is saying and is conscious of non-verbal clues to the patient’s condition and status.

  • Seeks to personally provide resolution to the issue or need, and personally hands off to a suitable level staff member. Appropriately judges communication with the patient base on the situation and patient needs. Communicates appropriately with all stakeholders.

  • Obtains and verifies patient demographic information. collection complete financial information to include payor name, identification number, group, subscriber, pre-certification and complete mailing address information for claim submission. Positively identifies all patients prior to registration or revision.

  • Explains consent information, obtain consent signature and witnesses with no omissions. Distributes literature to patient to include education and regulatory information related to advanced, patient rights, practice and other according to current procedure guidelines and requirements.

  • Maintains certifications as required according to position assigned, including State of Texas Birth Registrar. Recognizes and communicates ethical and legal concerns through established channels of communication.

  • Minimizes THR's financial risk by identifying known patient out of pocket expenses at the point of service. Determines financial obligations based on the current policy, including collection of insurance or patient co-payment, self-pay deposits and any patient existing balance.

  • Maintains and applies knowledge of the current financial policy and deploys practices used within the department, as well as Central Business Operations to resolve patient accounts. Collects, secures and scans documentation to obtain insurance referral authorizations and pre-certification for ancillary services, diagnostic testing and imaging.

  • Every employee is important and vital to the mission of Texas Health mission, therefore timely and regular attendance of each employee is critical. This includes reporting to work on time, prepared, as scheduled, and remaining at work for the entire scheduled shift for patient service needs and work production workflow. This expectation is also in place for those occasions of inclement weather.

  • Each team member is expected to be a reliable and dependable, acting with integrity, supporting all Promise Behaviors and principals.

  • Actively participates in hospital initiatives or committees as appropriate. Attends 80% of department staff meetings and town halls. Adheres to system, site and department policies. Completes mandatory training & Employee health requirements before or by the established date.

  • Maintains certifications as required according to position assigned, including State of Texas Birth Registrar. Recognizes and communicates ethical and legal concerns through established channels of communication.

  • Completes other duties as assigned.

Why Texas Health: As a Texas Health Presbyterian Plano Admissions Specialist, you will enjoy top-notch benefits including 401(k) with match, wellness programs to keep you and your family healthy.

At Texas Health Resources, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health Resources a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Additional perks of being a Texas Health Presbyterian Plano Admissions Specialist:

  • Gain a sense of accomplishment by contributing to a teamwork environment.

  • Positively impact patients’ quality of life.

  • Receive excellent mentorship, comprehensive training and dedicated clinical and administrative leadership resources.

  • Enjoy opportunities for growth.

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.