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Texas Health Resources Medical Office Receptionist in Plano, Texas

Medical Office Receptionist

We’re looking for a qualified Medical Office Receptionist like you to join our Texas Health family.

Position Highlights

• Work location: 6200 West Parker Road, Plano, TX 75093

• Work environment: Outpatient Rehabilitation

• Work hours: Full-time, 40 hours weekly, Monday-Friday 8am-5pm

• Salary range: $15.15 - $22.69 per hour (based on relevant experience)

At Texas Health Plano, we take our mission to improve the health of those in our community. We are a 386-bed, full-service hospital that has served Plano, Frisco, Carrolton and surrounding communities since 1991.

As part of the Texas Health family, we employ over 24,000 employees and are among the areas top five largest employers. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results. You belong here.


• High School Diploma or equivalent (required)

• One year of experience in doctor’s office or outpatient medical clinic (required)


Microsoft Office proficiency

Position Responsibilities

Reception of customers in person and on phone.

Greets and receives all patients and visitors using service excellence standards in all interactions.

Relays messages and information to appropriate parties timely and accurately.

Acts as receptionist for department and manager.

Announce arrival of patients to clinicians and escort patients when appropriate.

Schedules new and follow up outpatient appointments for all patient types according to established procedures.

Initial and ongoing insurance verification and certification for recurring or one time only accounts.

Coordinate accurate patient data to determine financial obligations.

Assist in obtaining and or updating verification/appropriate pre-certification for all applicable patients.

Notify appropriate parties regarding coverage to include estimate, inadequate, denied, or reduced benefits.

Fax needed reports to payers maintaining patient confidentiality.

Accurate and timely data entry of verification/certification into patient management information systems.

Daily management of medical records.

Prepares new patient charts with correct forms and patient identification.

Knowledge of requirements for chart completion and audit of records for completion.

Timely processing of interim requests for isolated pieces of records by payers, HIS, referral sources or other.

Use of information systems and office equipment.

Accurately and timely data entry into patient management, scheduling, point of service collections, insurance estimator, department databases and other THR information systems.

Collection of co-pays and co-insurance for ambulatory patients.

Informs and reminds patient each visit of financial responsibility using service excellence strategies for customer relations.

Makes collection arrangements or plan with each patient and facilitates Charity

Application process for qualifying patients.

Admission of patients.

Verifies correct account information.

Obtains correct signatures on all admission forms.

Explains all HIPAA, advance directives and admission acknowledgement forms to patients.

Why Texas Health

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make it a great place to work.

Here are a few of our recent awards:

• 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

• Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

• “America’s Best Employers for Diversity” list by Forbes

• A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.