Texas Health Resources Mental Health Technician Full-time Days Plano Hospital in Plano, Texas
H.S. Diploma or Equivalent 1 Year Req Or
H.S. Diploma or Equivalent CNA - Certified Nurse Aid certificaiton Req Or
Associate's Degree healthcare related field Req
Bachelor's Degree healthcare related field Pref
Licenses and Certifications
BCLS - Basic Cardiac Life Support Upon Hire Req And
CPI - Crisis Prevention Intervention Training Upon Hire Req And
ACPI - Advanced Crisis Prevention Intervention Training maintained annually 6 Months Req Or
CPI - Crisis Prevention Intervention Training 30 Days Req And
ACPI - Advanced Crisis Prevention Intervention Training maintained annually 12 Months Req
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 67% or more
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Other Conditions 1-33%
Assists with and helps coordinate patient care
Assists with all patient care provided by the multidisciplinary team.
Encourages team members. Provides instruction to team members.
Greets and receives patients admitting/arriving to the unit/area.
Orients patient to surroundings, reviews safety procedures, and unit rules/guidelines while coordinating with the nurse
Prepares patient to be discharged/transferred. Assists with gathering belongings and making sure all belongings are returned to the patient (with the exception of medication).
Meets and exceeds the standards of care and safety
Serves as resource in recognizing potential complications and takes action proactively by reporting to nurse
Is proactive in addressing potential patient needs/issues and takes action to meet those needs
Consistently monitors patient activity and collects patient data according to unit standards. Documents data legibly, per unit standard, and relays to nurse.
Communicates any changes in patient status immediately to the nurse
Consistently provides care as delegated by the nurse
Conducts rounds, documents close observation rounds per unit standards, completes environment of care rounds. Reports hazards to proper department if they cannot be immediately corrected (i.e. entering work orders)
MHT led groups performed on time
Assist with alerting patients to group schedule and encouraging group attendance
Proficiently identify escalating behavior/signs and symptoms in patients and immediately report to nurse
Teamwork and collaboration; the ability to work effectively and productively with co-workers and other disciplines
Therapeutic communication Interacts well with other members of the health care team Communicates appropriately by demonstrating the following:
?�� active listening
?�� therapeutic communication skills (to include but not limited to open-ended questions, paraphrasing, restating, summarizing, focusing, clarifying, reflecting, silence Recognizes role of culture, language, and ethnicity in communication Utilizes non-verbal elements of communication to enhance congruent message
?�� tone, rhythm, inflection
?�� body language, stance
?�� kinesics (eye contact, facial expression, smiling, head nodding)
?�� proxemics (respecting personal space of 12-18 inches) Recognizes patient by name and avoids words of endearment (sweetie, honey, etc.) Evaluates educational level of patient, family for appropriate communication Timely, complete and accurate documentation with facts, avoiding opinion
Safe Patient Care Organizes workload and effectively collaborates with nursing staff to prioritize care Anticipates patient/family/visitor needs and takes action to meet those needs Identifies and considers all workable alternatives before making decisions Demonstrates ability of effectively manage multiple tasks and/or directions Helps others use reasoning and evidence rather than unsupported opinions Anticipates problems based on patient behavior and acts accordingly Proactive multidisciplinary approach in caring for the patients Serves as a resource for addressing treatment issues Proactive in identifying and reporting complex patient needs to the nurse Assists peers with workload without prompting Assists physicians without prompting (i.e. getting patients, etc.)
Maintains and provides service recoveryActs as a positive representative in the workplace as well as the community
Presents as a positive representative of the entity
Practices appropriate telephone etiquette
Practices confidentiality and privacy and complies with HIPAA guidelines
Promotes and maintains a safe environment. Reports hazards to proper department if they cannot be immediately corrected (i.e. entering work orders)
Anticipates and accommodates customer needs, putting patients first
Is a patient advocate
Consistently maintains professional atmosphere on unit
Role model for service excellence
Encourages other to prevent breach in confidentiality
Seeks and corrects safety issues, encourages other to make corrections
Anticipates needs and seeks opportunities to assist others and is a role model for the team.
Always asks "What is best for the patient?"
AIDET (Acknowledge, Introduce, Duration, Explain, Thank)
HEART (Hear, Empathize, Apologize, Respond, Thank) and service excellence
Performs technical skills under the supervision of the RN
Keep unit and patient areas clean and stocked as required
Collect, label, and send specimens per entity policy
Demonstrates ability to accurately perform blood glucose testing in a timely manner, performs QC testing per policy
Follows policy and procedure for hand hygiene and two patient identifiers
Performs VS per unit standard
Responds to patient alarms within scope of practice
Demonstrates consistent compliance with fall precautions, fall prevention protocol, and policies
Demonstrate ability to accurately perform breathalyzer testing per entity protocol
Patient belongings collected and inventoried per unit standard document in CareConnect per entity protocol
Performs and documents patient searches and contraband removal/disposition according to policy
Proficient in noticing escalating behavior/signs and symptoms in patients and reporting to nurse
Follow policy and procedure for precautions on patient population as appropriate
Complete unit tasks as needed (i.e. making charts, breaking down charts, copying, faxing, etc.)
Adherence to THR and entity employment policies
Complies with Time & Attendance policy clocking in/out, tardiness, missed punches, PTO usage, proper use of time clock (clocking in to the
correct cost center)
Complies with department specific guidelines for scheduling
Complies with department guidelines for supply utilization
Demonstrates adaptability and flexibility to changes in schedule and/or workload assignments when necessary to meet changing needs of the
individual patient or unit
Adheres to hospital and unit guidelines for breaks, personal calls
Adheres to cells phone use and computer use following the THR policy on "Electronic Communications Acceptable Use"
Adhere to Personal Appearance and Professional Image policy
Maintains job specific requirements such as CPI, CPR, TB testing/employee health screening, Flu vaccine hospital reorientation, annual skills validation and any other department/hospital/system requirement
Presents a "Can-Do Attitude"
Follows Chain of Command when appropriate
Understands how decisions impact the unit/organization
Demonstrates initiative for ongoing learning and professional growth
Achieves professional growth and development through participation in educational programs and/or providing inservices
Actively participates in staff meetings and/or committee meetings
Attends 10 staff meetings per year, according to entity policy
Actively participates in committees, process improvement projects, and special assignments. Encourages others to do the same.
Ensures a conducive learning environment for orientees. Assists with new employee orientation.
Identifies opportunities for improvement, implements, and supports change
Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.