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Texas Health Resources Clinical Receptionist Lead - Family Care in Rockwall, Texas

Medical Office Clinical Receptionist Lead

(CMA or LVN required) –

Great Benefits, Family-Friendly Hours

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for a qualified a Medical Office Clinical Receptionist Lead like you to join our Texas Health family.

Position Highlights

  • Work location: 3142 Horizon Road Rockwall TX 75032

  • Work environment: Family Care

  • Work hours: Full-time, 40 hours weekly, Monday – Friday 8am-5pm

Texas Health Physicians Group (THPG) is a not-for-profit physician organization with more than 250 locations and 800 physicians, nurse practitioners and physician assistants dedicated to providing quality care in clinics and medical offices throughout North Texas.


  • High School Diploma or equivalent (required)

  • Two years of front office and back office healthcare experience in a clinical setting (required)

  • CMA - Current Certified Medical Assistant (required) or

  • LVN - Current Licensed Vocational Nurse (required)

  • ACLS - Advanced Cardiac Life Support (preferred)

  • BCLS - Basic Cardiac Life Support (preferred)

  • NCT - Non-Certified Radiology Technician (preferred)


Knowledge of insurance authorization/billing requirements.

Demonstrated strong customer service and communication skills.

Organizational and time management skills.

Proficient computer skills.

Knowledge of clinic procedures and regulatory requirements.

Possess a strong work ethic and a high level of professionalism.

A team player who handles multiple projects simultaneously in a fast paced environment.

*Ability to accurately perform EKGs, draw blood and administer injections as needed by assigned clinic.

Ability to perform multiple tasks in one setting.

Ability to work independently and with a team.

Ability to effectively communicate to staff and patients.

Demonstrate knowledge of examination, diagnostic and treatment room procedures.

Thorough knowledge of the meaning and use of medical terminology and abbreviations.

Demonstrate sound judgment and composure with the ability to take appropriate action in questionable or emergency


Demonstrated attitude of respect and compassion towards patients, family members and all members of the healthcare


Good computer skills using a medical management application.

Proficiency in Microsoft Office software.

A team player that can handle multiple projects simultaneously in a fast paced environment.

Position Responsibilities

Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

Answers phone calls and directs them appropriately.

Assists Practice Manager in ensuring policies and procedures are being followed both clinical and non-clinical.

Obtains accurate patient and insurance information, collecting copays and deductible amounts.

Directs and guides back and front office in monitoring and expediting workflow.

Prepares charts for patient appointments making sure all necessary information is complete.

Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.

Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.

Performs other duties as assigned.

May be asked to function as a Medical Assistant which includes but is not limited to:

Draw and collect blood samples from patients and prepare specimens for laboratory analysis, administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration, and perform routine tests such as EKG's.

Document plan of care, tests and examination results.

Prepare, clean and sterilize instruments and maintain equipment, disposing of contaminated items according to protocol.

Keep patient exam rooms stocked, clean and orderly.

Why Texas Health

As a Texas Health employee, you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make it a great place to work.

Here are a few of our recent awards:

  • 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)

  • Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)

  • “America’s Best Employers for Diversity” list by Forbes

  • A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Additional perks of being a THPG employee:

  • Gain a sense of accomplishment by contributing in a teamwork environment

  • Positively impact patients’ quality of life

  • Receive excellent mentorship, comprehensive training and dedicated clinical leadership resources

  • Enjoy opportunities for growth

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.