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Texas Health Resources Practice Manager II-Plano in United States

Texas Health Physicians Group seeks to hire a Practice Manager II for a clinic in Plano and Flower Mound

Salary range is Min. $47,881/year to Max. $80,745/year – based on relevant experience

Location: Plano and Flower Mound

Work Schedule

• Full time, day shift

Job Description

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.

Manages front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.

Monitors staff’s time and attendance consistent with THR policies.

Monitors & provides recommendations for clinic budget, goals, and objectives.

Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.

Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.

Acts as the liaison between the practice and Central Billing Office.

Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans.

Performs other duties as assigned.


The ideal candidate will possess the following qualifications


H.S. Diploma or equivalent required

Associate's Degree in Business or healthcare related field preferred


2 years Medical practice management or relevant clinic leadership experience with Associate's Degree required. Or, 4 years Medical practice management or relevant clinic leadership experience without Associate's Degree required

Prefer Neurosurgery or Neurology specialty practice management experience. Will manage 1 primary location in Plano and 1 secondary location in Flower Mound, TX (1 half day per week). *


Possesses a strong work ethic and a high level of professionalism.

Demonstrates good understanding of health insurance and medical costs, including coding.

Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

Demonstrated business and analytic/financial skills.

Strong communication and organizational skills

Proven experience in a customer service environment.

Strong people management and development skills.

Ability to shape communications to the needs of the audience.

Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention. Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow. Allscripts and EPIC Care Connect EMR experience a plus.

At Texas Health Physicians Group we take seriously our mission to improve the health of those in our community. THPG includes more than 800 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

As part of the Texas Health family, we employ over 24,000 employees and are among the areas top five largest employers. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results. You belong here.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.